Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Example: Hiding Related Items in Closed Status

You can hide related items in the closed status from certain users.

1.From the Configuration Console, add a relationship from a business object to a configuration item business object. See Adding a Relationship to a Business Object.

2.Enter information into the fields.

3.In the Condition field, enter $([OtherObject]Status != "Closed").

4.Click Save.

5.Click Save again.